Administrative office professionals juggle multiple responsibilities as they support hectic offices and busy executives. Technology has changed the overall scope of work for administrative employees, often referred to as secretaries, administrative assistants or executive assistants. Managers and supervisors are performing more of their own administrative tasks, such as typing memos and managing email. As a result of this shift, office assistants are swapping clerical duties for more professional tasks, such as managing processes, projects and people.
What to Expect
The administrative office professional should be savvy with office technology so they can operate multiple-line phone systems, videoconferencing equipment, photocopiers, scanners and fax machines. They also have to be proficient using word processing and spreadsheet computer software. Interpersonal and communication skills have become another critical component because an office professional must interact with global customers and various levels of senior management. Organizational and problem-solving abilities also are required.
The Administrative Office Professional Associate Degree program prepares students to be effective and efficient administrative professionals. This program blends traditional office skills, such as planning, supervising, organizing, bookkeeping and document preparation with current computer technology and applications including keyboarding, word processing, electronic spreadsheets, and database management.